Customer success is more than analyzing your KPI dashboard.
Connect with your customers. Allow them to provide fast and easy feedback.
Improve continuously. With askemo.
of unhappy customers does not complain. 80% of those customers will leave your business without telling you why.
Finding a new client will cost you up to 7 times more compared to realizing the same revenue at an existing customer.
of your customers seek a social, emotional connection with companies they do business with.
At set, recurring moments your customers answer a single simple question to let you know how they are feeling.
Personal dashboards and reports provide you direct insight into the results. The right people receive the right signals at the right times.
You act on current, relevant information. And see trends emerge, allowing you to adjust processes where necessary.
Higher revenue, improved margins, better reputation in the market – the benefits are clear.
How would it feel to always know how your customers feel about your partnership? Even before you sit down for that cup of (virtual) coffee? And to view the trend in satisfaction, with the comments that they have given?
Your meetings become more effective and tailored for each customer. You achieve more in less time.
Your customers can provide continuous feedback, you will be able to take immediate action when desired.