Remote working. Working from home. Hybrid working (a combination of office and home work). According to 82% of you, this will persist. I went into more detail on the topic in an earlier blog. That means that the challenges that coincide with it also persist. As an employer you have a choice: you bury your head in the sand or you embrace this new reality and use it to your advantage.
How? That is not rocket science. You already know the solution, the magic word is: communication. How do you keep communicating effectively now that you are not sitting next to each other in the office?
Many organizations turned to tools such as Zoom or Microsoft Teams to facilitate communication. A great start, but good communication is more than just chat and conference calls. Much more.
Do you recognize the following challenges from the practice of the past months?
No overview – You don’t always know what everyone is doing. Conference calls are too short to allow everyone to speak and chat is not always complete and clear. How do you monitor quality without an overview?
No non-verbal communication – Most of all communication is non-verbal. You have no idea how someone feels, or whether, for example, slumbering irritation has arisen.
Passivity in Chats and Conference Calls – Introverted personalities love not to be disturbed. With the risk that they are insufficiently affiliated with the team. It’s easy to avoid a chat or be passive on conference calls.
Decrease in involvement – It’s easy to get out of balance as a team. Not everyone can always keep up to date with all messages in Slack or Microsoft Teams.
Decrease in social informal connections – You have less idea of how everyone feels, and you cannot check informally at the coffee machine (or lunch).
In summary: There is less connection. As a result, productivity decreases and the team spirit fades.
Fortunately, the challenge is not new. There are teams that have been working completely remotely for 10+ years. Example is Zapier. They have already found the solution. Learn from them!
Every team is different, of course, including yours. But remote teams have in common how they set up the processes below.
Daily Update — A short daily check-in from all team members (eg, “What are you going to work on today?”) helps break down barriers to being productive. It also boosts the team spirit.
Weekly Check-In – This is really different from a daily update, which is more on content. A weekly check-in (“How was your week?”) Goes beyond the frenzy of the day and provides an overview. That way you stay informed.
Informal updates – The conversations during lunch or near the water cooler are no more. Discussing your favorite series may seem a bit trivial, but it ensures connection and group formation. A nice tool I recently came across is Donut, which randomly connects people to eat a digital donut.
1:1 Conversations – Now even more important because you are further apart. This goes beyond the 1:1 with your manager, it also concerns conversations among colleagues.
The common thread: communicate, communicate, communicate. Both formal and informal.
Have you set up these processes? Then think carefully about (online) solutions to support you. Read this blog to learn more about this.
With askemo we offer you and everyone in your team an accessible solution to stay connected at fixed times. That way you always know how everyone is feeling. It is not so much about which activities you have completed, but rather about the bigger picture.
We do this by means of a single question: “How was your week?”, With an option to briefly explain your choice.
You will immediately receive the results. This way you are not dependent on a conference call or the moment you read an email or log in to Teams or Slack.
In addition, insight into sentiments provide an excellent indication of how everyone in the team feels, which makes it easier to discuss certain themes. This makes your conference calls a lot more effective.
When you are responsible for a project or team, it provides:
My colleagues and I are more than happy to show you how askemo can help you too. Click here to schedule a free demo on a day and time that suits you.
Would you rather have a talk without any obligations about customer satisfaction or employee engagement? And chat on how you deal with this? Let me know via email@example.com or 06-50216099. Of course that is free of charge, after all I can also learn from your experiences. This is how we help each other!
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