It is constantly changing, after all, what gives you energy. How do you ensure that you move with the people?
“It’s about employees slowly but surely gaining insight into what makes them happy as a person. We are there to facilitate and build in these moments of reflection. We don’t do long employee questionnaires but actually help the employee to reflect. This sounds very nice, but it doesn’t mean that we have to be on the phone with them every day to ask them a question. Therefore, we started looking for products that are distinctive and can help us in our service.
What we have started doing now is called our employee satisfaction survey. Yet our employee satisfaction survey is fundamentally different. We ask employees once a week one question. They receive this in their mailbox. Filling in this ‘survey’ takes them 10 seconds and that’s it. We then build on this information. This way, you slowly but surely get a logical picture as an employee. How did I score in the past few months on x number of themes? We facilitate the employees from here with a real-time dashboard. That way we give them the insight and not us the insight as an employer.”
So you have weekly insight. How do you describe the power of this pattern?
“Nothing is linear in life. Do you notice something structurally wrong with your vitality or work environment? Then we have to do something with it after measuring this work satisfaction. It’s all about continuously talking to each other. The strength of askemo as a platform is, in my view, the short-cycle component. In the past, there might have been a period of two months between what you measured and what was discussed in the team. By asking the employees a short question each week, we can immediately find out if they are not feeling well within a certain topic. They can then do something about it themselves, for example by coming to us or to the client. The simple feedback question we ask is also easy to answer with, for example, a smiley face, thermometer or gif that indicates what your mood is. We use the data facilitated by askemo as Skillz Up by having the conversation with our employees and making connections.”
“Besides the short-cycle piece, I also think flexibility is important. To me, flexible means easy to adapt. In the meantime, if employees say “Yo, wouldn’t you formulate this question differently?” Then we immediately adapt the question together with askemo. I believe in the continuous improvement of this type of questionnaire. Processing the feedback received is also easy.”