1 November 2022
Askemo places great importance on the reliability of the feedback and reviews it receives. For this reason, Askemo customers are not able to delete feedback and/or reviews themselves. Furthermore, only genuine customers can leave a review — non-customers do not have this option.
Reviewers, on the other hand, always retain control: they can edit or delete their feedback at any time.
Every Askemo review is automatically sent via a unique URL. This means a review can only be submitted once; after that, the link is blocked.
There is also an option to use a generic review URL. In that case, however, a restriction applies: a maximum of one review per device can be submitted every 24 hours. If a reviewer chooses to submit it anonymously, it will never be visible on an askemo client’s public website — internally, the feedback remains accessible, of course.
askemo also checks reviews both automatically and manually. If there is any doubt about authenticity, we contact both the reviewer and the askemo client to verify this. If authenticity cannot be established, the review is always removed, regardless of whether it is positive or negative.
If an askemo client leaves a review about their own service or product, it is removed immediately. This prevents conflicts of interest and ensures reliability.
The average score is calculated by adding up all the review ratings received and then dividing this total by the number of reviews. This results in a transparent and objective overall score.
It is not permitted to pay anyone to post a review. Reviews created in this way are therefore removed immediately. Some platforms allow sponsored reviews and state this explicitly; askemo has made a conscious decision not to allow this, so that the reliability of feedback remains guaranteed.
Do you have any questions about this review policy, or do you suspect that, despite our checks, there are still fake reviews on the platform? Please feel free to contact us so that we can investigate this
Askemo customers cannot delete reviews.
Reviews are always deleted manually and exclusively by an Askemo employee. The process is described here:
By completing this form, you are submitting a request to amend or delete feedback or a review submitted via Askemo.
After completing the form, you will receive a request to confirm your application at the email address provided. Following a manual review by Askemo, a decision will be made as to whether your request is granted. The guiding principles here are:
Askemo places great value on the quality of feedback and reviews. For this reason, we do not remove feedback for reasons other than those stated. If feedback is incorrect or inaccurate, you have the option to respond to it on the review platform. In such cases, the feedback will always remain online.
