Do you want to know what customers really think of your organisation, without bothering them with lengthy surveys? With askemo’s customer satisfaction survey (CSS), you can collect feedback quickly and easily, so you can turn it into action straight away.
So no thick reports. No waiting for months.
Just short questions, clear insights and, as a result, immediate knowledge of what you can improve
A customer satisfaction survey (CSS) reveals how customers perceive your organisation, from service quality to ease of use. This gives you insight into what is working well and where there is room for improvement. With askemo, you can measure this either continuously or at the right moment in the customer journey, enabling you to make targeted improvements.
Askemo works with standard libraries of validated questions and statements, including:
This ensures reliable measurements and comparable results. You can, of course, supplement these with your own questions.
“We received as many responses in a single month as we did in the whole of the previous year.”
Lees het verhaal van TahiraIdeaal voor structureel inzicht en trending over tijd.
Ideaal om te meten op het moment dat het er echt toe doet.
And valuable for your organisation
Customers are happy to give feedback, as long as it doesn’t take much effort. That’s why askemo uses a short, validated KTO and smart moments to ask for feedback, so that responding remains simple.
Completed in 30 seconds
Asked at the right moment
Immediate insight into what’s going well and what could be improved
This lowers the barrier for customers whilst simultaneously increasing the response rate.
After all, there’s no need to reinvent the wheel. That’s why askemo offers standard libraries of tried-and-tested KTO questions and statements, such as:
NPS (Net Promoter Score)
CES (Customer Effort Score)
CSAT (Customer Satisfaction Score)
You can use these straight away or — if it suits you better — combine them with your own questions. This allows you to measure exactly what is relevant to your organisation, without compromising on quality or comparability.
Fully flexible, yet always methodologically sound.
After all, not every KTO needs to be the same. That’s why, with askemo, you decide for yourself when to collect feedback:
Periodically — for example, monthly or quarterly
Or based on a trigger, such as:
after customer contact
after a purchase
after completion of a service or milestone
This ensures that feedback aligns precisely with the customer experience at that moment, so that you not only spot signals faster, but also understand them better. And that is precisely what yields more honest and concrete input.
Our AI module automatically analyses incoming feedback and translates it into clear insights and concrete action points. This means you know immediately where improvements are needed and where you need to make adjustments.
✅ Easy for customers to use
✅ Short, validated questions (NPS, CES, CSAT)
✅ Add your own questions whenever you like
✅ Measure at fixed times or using smart triggers
✅ AI turns feedback into action
✅ Personal guidance and support
Want to get rid of long surveys and endless reports? Discover just how simple and action-oriented customer satisfaction surveys can be with askemo, so you can gain insights faster and make improvements straight away.
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